Support for your operation

Saik0 LLC provides Navomu support directly. Choose the level of assistance that fits your team, operating hours, and service needs. Talk to sales about coverage, onboarding, and your support agreement.

Guidance inside your workspace

Search Education & help for platform guides covering features, module inputs and outputs, setup requirements, and recorded testing coverage. Your company can also publish its own knowledge-base articles for selected staff audiences and share current guidance with selected client accounts. Company guidance stays separate from platform instructions.

For connection troubleshooting, Request support → Connection details shows Navomu’s observed connection and available Cloudflare edge details. Review the snapshot before copying it or including it with feedback. The Status page provides observed manager and shared-service connectivity with related request history.

No paid support plan

Your designated company owner is the primary support contact. Staff can submit product feedback when enabled, independently of a paid plan. This option excludes live support chat and does not include a response-time commitment.

Standard support

Best-effort assistance for your team with platform questions, configuration guidance, and troubleshooting. Support chat is available when included in your plan and explicitly enabled for your installation. Best-effort support does not carry a guaranteed response or resolution time.

Advanced support

Define support priorities, coverage hours, escalation procedures, and response targets in your customer agreement. Chat availability follows that agreement. Discuss your operating requirements with sales so the service expectations are clear before you choose a plan.

A response target describes when you should receive an initial response. Diagnosis and resolution are separate milestones. Paid support does not automatically include 24/7 availability or guaranteed resolution times; the agreement sets the commitments for your installation.

How support works

• Chat starts when you ask. Eligible staff open the conversation deliberately; it does not pop up automatically. Chat requires both a paid support plan and explicit enablement for your installation, and availability depends on support coverage and operator availability.
• Feedback stays separate. Enabled product feedback lets staff report bugs or suggest improvements regardless of a paid plan. Sending feedback does not create an incident-response commitment or authorize a support session.
• Access requires authorization. Starting a conversation does not grant access to company records. Support sessions require separate authorization and retain an audit trail.
• Onboarding has an agreed scope. Workflow configuration, implementation assistance, and training are defined in your onboarding or services agreement; they are not automatically included in every paid support plan.
• Security and abuse reports are welcome on every plan. A paid support subscription is not required to report a suspected vulnerability or misuse. Use your supplied reporting contact, or contact us for the right route without including sensitive records or credentials.

Contact the team

Email [email protected] to discuss plans, onboarding, or a change in coverage. Clients receive their support and account contact details when they sign up. For general inquiries or help finding your contact, email [email protected].